Legal and Regulatory
Edwards Family Law Limited is a Limited Company registered with Companies House, under Company Number 11916919 and it has its registered office at 5 Southampton Place, London, WC1A 2DA.
We are authorised and regulated by the Solicitors Regulation Authority (“SRA”), under SRA number 658249.
The rules and principles governing solicitors’ conduct are available at www.sra.org.uk/solicitors/handbook/code/content.page.
A list of the directors may be inspected at the registered office. The directors are Kelly Edwards a Solicitor of the Senior Courts of England and Wales.
The Firm’s VAT number is VAT No: 320351945.
By accessing and continuing to use this site, you agree and acknowledge that you do so upon these terms. The “Firm”, “we”, “us” and “ours” means Edwards Family Law Limited.
“Director” or “Directors” means a director or directors of Edwards Family Law Limited or an employee or consultant with equivalent standing and qualifications.
Professional Indemnity Insurance
In accordance with the Provision of Services Regulations 2009, details of our compulsory professional indemnity insurance are as follows. Our insurers are Travelers Insurance Company Ltd. They can be contacted at One Creechurch Place, London EC3A 5AF, telephone number 020 3207 6000 and their website is www.travelers.co.uk. Our insurance cover extends to our acts or omissions wherever in the world they occur.
Financial Services
The Firm is not authorised under the Financial Services and Markets Act 2000, but we are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Law Society and authorised and regulated by the SRA. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.
Anti-Bribery and Corruption
We have in place anti-bribery and anti-corruption policies and procedures which apply to all of our directors and staff and to those who otherwise work or undertake business on our behalf wherever they are situated. Our policies prohibit their engaging in corrupt activity in any part of the world and require them to report any occasion on which they are invited, or suspect that others have been invited to act corruptly. They also provide guidance as to gifts and hospitality. We expect our clients to have in place similar policies and procedures appropriate to their business.
Email Security
It is increasingly common for cyber-criminals to use intercepted emails to divert funds into their own accounts. We will not notify you of a change of our bank details by email, so please do not make payment to an alternative bank or bank account even if asked to do so in an email that appears to have been sent by someone at the Firm.
If you receive an email informing you that our bank account details have changed, please contact contact@edwardsfamilylaw.co.uk as soon as possible.
For further guidance on recognising and reporting scams, please visit www.sra.org.uk/consumers/problems/fraud-dishonesty.page.
Complaints
We want to give you the best possible service and advice. However, if at any point you become unhappy or concerned about the service or advice we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please get in touch, and we shall provide a full copy of our complaint procedure. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. You can raise your concerns with the Solicitors Regulation Authority.
WHAT TO DO IF WE CANNOT RESOLVE YOUR COMPLAINT
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaintand
– No more than six years from the date of act/omission;
or
– No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
CONTACT DETAILS
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ